1. What should I do if there are after-sales problems?
Easwe offers 5-year frame warranty, check our Warranty Policy for more details. If you have any questions about our products, please feel free to contact us.

2.How can I cancel my order?
Cancellations are possible up until the moment our Warehouse team starts preparing your order for shipment. Please note that cancellations are not supported for orders that have already been shipped!

3.Why is my card being declined?
If your credit card was declined, it’s normally because of your bank’s automated anti-fraud systems. please contact your bank to make sure nothing is blocking the payment.

4.Are there any promotions or coupons?
Yes, we have promotions and coupons regularly. Please continue to pay attention to our official website or contact customer service directly to get coupons.

5.How long will the delivery take?
After receiving the order, our warehouse will ship within 1-2 business days. The estimated delivery time is 3-5 business days.

6.How can I track my order’s delivery progress?
Once your order has been shipped, you will receive an email with the logistics notification. The email will include the carrier, tracking number, and tracking link.
You also can track your order at https://easwe.com/parcel-panel/

7.Is there an installment payment option?
Yes, you will see the installment payment option at checkout.