An electric wheelchair is more than just a mobility aid—it’s a lifeline to independence and daily function. So, when it breaks down, it can be both frustrating and stressful. Don’t panic. Here’s what you should do if your electric wheelchair stops working:
1. Stay Safe and Calm
If your wheelchair suddenly stops working while you’re out, the first step is to ensure you’re in a safe location. If possible, move to the side of the road, seek shelter from weather, or call someone nearby to assist you.
2. Check the Basics
Sometimes, the issue is simple. Before calling for help, go through this quick checklist:
- Is the battery charged?
- Are all cables connected properly?
- Is the joystick controller working?
- Are there any error messages on the display?
- Is the power switch turned on?
A disconnected cable or low battery can look like a major problem when it’s really a quick fix.
3. Refer to Your User Manual
Your wheelchair’s user manual likely contains troubleshooting tips and error code explanations. Look for your model’s specific indicators and follow the suggested steps.
4. Contact the Manufacturer or Retailer
If your wheelchair is from EASWE, you’re backed by our 60-day return guarantee and responsive customer support. Contact us directly for technical assistance or to begin the return/repair process. We’ll guide you through the steps, and if needed, arrange for servicing or part replacement.
5. Use Your Warranty
Most electric wheelchairs come with a manufacturer’s warranty that covers certain parts or services. EASWE wheelchairs, for example, come with reliable support options that help you avoid unnecessary repair costs during the warranty period.
6. Consider a Temporary Replacement
If the repair will take time and your wheelchair is essential for daily life, consider:
- Borrowing a manual wheelchair
- Contacting local medical supply stores for rentals
- Checking with community organizations or mobility aid programs for temporary assistance
7. Schedule Regular Maintenance
To avoid future breakdowns, schedule routine checks. Clean your wheelchair regularly, monitor battery health, and inspect for wear and tear. Preventive care can save time, money, and stress in the long run.
Peace of Mind with EASWE
All EASWE electric wheelchairs, including our popular A10 and B10 models, are designed with durability and user convenience in mind. But should anything go wrong, our team is here to help. With 60-day return protection, fast customer service, and reliable quality, you’re never on your own.
🛠️ Need support? Reach out to EASWE anytime—we’re committed to keeping you moving.
